All items are made to order in the USA. Once items are shipped, you will be notified of the tracking information. Items are shipped via USPS.
Domestic orders: please allow 3-4 weeks for delivery.
International orders: please allow 4-5 weeks for delivery.
Additional Info about International Orders: International customers will be responsible for any duties, VAT, taxes or surcharges levied or charged by their country, so please check with local authorities prior to placing your order to confirm taxes and duties.
Please contact me prior to purchasing if you have a deadline shorter than our standard turn around time.
**RETURNS | EXCHANGES**
We stand behind every item we sell and want you to be truly delighted with your purchase. If you are not 100% satisfied with your purchase, you may return it in its original, unworn condition within 60 days, for a full refund or exchange. Customer is responsible for shipping charges and price differences (if applicable).
Contact me immediately at firstname.lastname@example.org if items are damaged upon arrival, images may be requested.
***Custom designs and special orders are not returnable or refundable.***
The custom design process typically take 3-5 weeks.
If we don’t have the correct finger size initially, we will resize the ring for no additional cost.
We provide a one-year warranty on the craftsmanship of all of our jewelry from the date of completion. During the first year, we will repair your mounting free of charge for any structural integrity flaws. We encourage you to add any fine jewelry valued over $3,000 to a homeowners, renters, or individual policy to protect against loss, damage or theft of jewelry. If needed, we can provide an apprasial through a local, trusted appraiser. We recommend getting your ring/prongs checked yearly....either through Mosette or a local jeweler, whichever you’re comfortable with logistically.
We will replace melee diamonds within the first 6 months (2mm and smaller) free of charge. Should there be damage to the piece (missing prong, etc), Mosette will replace the diamonds/stones at cost to the client.